Question 1

What ages do you treat?

Accepted Answer

We provide therapy for children, adolescents and adults, with programs tailored to each stage of development and individual needs.

Question 2

Do you see adults, or only children?

Accepted Answer

We see both. While much of our work is with children and teenagers, we also offer adult occupational therapy for clients 16 and over.

Question 3

Do I need a referral?

Accepted Answer

No referral is needed to access our services. If you do not have NDIS funding, a GP referral called a Chronic Condition Management Plan (GPCCMP) provides 5 subsidised sessions per year.

Question 4

Is there a waiting list?

Accepted Answer

Usually not — we generally have availability for occupational therapy, speech therapy and physiotherapy, and most families can start within a week.

Question 5

What therapy services are offered?

Accepted Answer

We provide physiotherapy, speech pathology and occupational therapy to improve mobility, communication and daily living skills. We also offer Functional Capacity Assessments (FCA).

Question 6

How do I make an appointment?

Accepted Answer

Appointments can be made by phone on 0424 943 297, email at manager@squareonetherapyhub.com.au, or using the "Make an enquiry" form on our website. We'll get back to you as soon as possible.

Question 7

What should I expect at the first appointment?

Accepted Answer

Your first session typically involves an initial assessment where our therapist will discuss your concerns, gather relevant history, observe your child's abilities, and begin developing a personalised therapy plan. We encourage parents to be present and involved throughout the process.

Question 8

How long is each therapy session?

Accepted Answer

Therapy sessions are generally between 30 and 60 minutes, depending on the type of therapy and the individual's needs and goals. Your therapist will recommend the most suitable session length during the initial assessment.

Question 9

How often will my child need therapy?

Accepted Answer

Session frequency is tailored to each individual's goals, needs and funding. Some children attend weekly, while others may attend fortnightly or on a review basis. Your therapist will work with you to determine the best schedule.

Question 10

Can parents be involved in therapy sessions?

Accepted Answer

Yes. Parents are part of every session, and our therapists give you strategies and home programs so you can support your child's progress between sessions.

Question 11

Do you offer home visits?

Accepted Answer

Home visits are available in select circumstances, particularly for NDIS clients or those with mobility limitations. Please contact us to discuss whether home visits are suitable for your situation.

Question 12

Do you offer school or preschool based therapy?

Accepted Answer

Yes, our therapists visit many schools and preschools in Sydney. Usually, the initial assessment will be in the clinic or your home to meet you and for your child to become familiar with the therapist. We can then arrange for the therapist to access the school or preschool for ongoing sessions.

Question 13

What are your operating hours?

Accepted Answer

Our clinic operates Monday to Friday 8am to 5pm, and Saturday sessions are by appointment only.

Question 14

Where is your clinic located and how do I get there?

Accepted Answer

We are located at 4 Short Street, Kogarah NSW 2217. If you are driving, we have onsite parking at the rear of the building. Kogarah train station is an easy 5 minute walk away as well.

Question 15

What areas do you service across Sydney?

Accepted Answer

Our clinic is based in Kogarah and we service families across the St George area and wider Sydney, including Rockdale, Hurstville, Sutherland, Carlton, Sans Souci, Penshurst, Mortdale, Oatley, Bexley and surrounding suburbs. Home and school visits extend our reach further.

Question 16

Do you offer telehealth appointments?

Accepted Answer

Telehealth may be available for certain therapy services and follow-up consultations. Please contact our team to discuss whether telehealth is suitable for your child's needs.

Question 17

What is a Functional Capacity Assessment (FCA)?

Accepted Answer

A Functional Capacity Assessment is a comprehensive evaluation of an individual's physical and functional abilities. It is commonly used to support NDIS plan reviews, return-to-work planning, and insurance claims management. Our experienced therapists conduct thorough assessments and provide detailed reports.

Question 18

Do you accept NDIS clients?

Accepted Answer

Yes, we welcome NDIS participants who are self-managed or plan-managed. We work collaboratively with support coordinators and plan managers to provide therapy aligned with your goals. If you are unsure of your plan management type, check your NDIS plan or contact your support coordinator.

Question 19

How do I use my NDIS funding for therapy?

Accepted Answer

If you have "Improved Daily Living" or "Capacity Building" funding in your NDIS plan, this can typically be used for occupational therapy, speech therapy and physiotherapy. Contact us with your plan details and we will guide you through the process.

Question 20

What services can I access through my Capacity Building budget?

Accepted Answer

Your Capacity Building — Improved Daily Living budget can be used for therapy and assessments from allied health professionals, including occupational therapy, speech pathology and physiotherapy. It also covers Functional Capacity Assessments, therapy reports for plan reviews, parent and carer coaching, school or home-based sessions, and recommendations for assistive technology or environmental modifications. The goal of this budget is to build your child's skills and independence over time — if you're unsure what's included in your plan, contact us with your plan details and we'll help you work it out.

Question 21

What NDIS plan management types do you accept?

Accepted Answer

We accept self-managed and plan-managed NDIS participants. If you are unsure how your plan is managed, this information will be in your NDIS plan or your support coordinator can advise you.

Question 22

Can you help with NDIS reports and plan reviews?

Accepted Answer

Yes. Our therapists provide detailed progress reports, assessment reports and supporting evidence that can be used for NDIS plan reviews. We understand what the NDIA requires and ensure our documentation supports your funding requests.

Question 23

How much do therapy sessions cost?

Accepted Answer

Session costs vary depending on the type and duration of therapy. For NDIS clients, we charge in line with the NDIS Price Guide. For private and Medicare clients, please contact us for our current fee schedule. We are happy to discuss costs before your first appointment.

Question 24

Can I use Medicare to pay for therapy?

Accepted Answer

Yes. With a GP referral under a Chronic Disease Management Plan (CDMP), you can receive up to 5 Medicare-subsidised allied health sessions per calendar year. We process the Medicare claim on the spot at the time of your appointment, so you only pay the gap — no need to visit a Medicare office or lodge a claim yourself. Ask your GP whether you are eligible.

Question 25

Do you accept private health insurance?

Accepted Answer

Yes. We offer on-the-spot private health insurance claiming for all major insurers — your rebate is processed immediately at the time of your appointment using HICAPS. You only pay the gap (if any). We recommend checking with your insurer to confirm your rebate entitlements for physiotherapy, speech pathology and occupational therapy.

Question 26

What if I don't have NDIS funding or a Medicare referral?

Accepted Answer

You are still welcome to access our services as a private client. No referral is needed. We can discuss fees and payment options when you contact us. We also recommend speaking with your GP about a Chronic Disease Management Plan for subsidised sessions.

Question 27

What does occupational therapy help children with?

Accepted Answer

Occupational therapy can support fine motor skills, handwriting, sensory processing, emotional regulation, attention, self-care skills and school readiness.

Question 28

Can occupational therapy help with sensory issues?

Accepted Answer

Yes, occupational therapy often helps children who are sensitive to sounds, textures, movement, or who seek sensory input. We have specialised assessment tools and toys that can assess and help manage this.

Question 29

Can occupational therapy help handwriting?

Accepted Answer

Yes, occupational therapy can help with pencil grip, hand strength, posture, coordination, and handwriting development.

Question 30

Can OT help children with autism or ADHD?

Accepted Answer

Yes. Occupational therapy can support children with autism, ADHD and other developmental conditions by addressing sensory processing, emotional regulation, attention, daily routines, social skills and independence. Therapy is tailored to each child's unique strengths and challenges.

Question 31

Can OT help with emotional regulation and meltdowns?

Accepted Answer

Yes. Occupational therapists work with children to identify triggers, develop coping strategies and build self-regulation skills. This may include sensory-based strategies, visual supports and practical techniques that can be used at home and school.

Question 32

What does an occupational therapy assessment involve?

Accepted Answer

An OT assessment typically includes a parent interview, clinical observation of your child's skills, and may involve standardised assessments. The therapist will then develop individualised goals and a therapy plan based on the results.

Question 33

Do you provide occupational therapy near Kogarah?

Accepted Answer

Yes, we offer paediatric occupational therapy in Kogarah and nearby suburbs such as Rockdale, Hurstville, Sutherland, and many more in St George and surrounding areas.

Question 34

How do I know if my child needs speech therapy?

Accepted Answer

Your child may benefit from speech therapy if they have delayed speech, unclear speech sounds, difficulty understanding language, trouble following instructions, stuttering, or social communication challenges.

Question 35

What does speech therapy help with?

Accepted Answer

Speech therapy can help with speech clarity, language development, communication confidence, literacy readiness, social skills and stuttering.

Question 36

Do you support non-verbal children or children who use AAC?

Accepted Answer

Yes. Our speech pathologists support non-verbal children and children with complex communication needs using Augmentative and Alternative Communication (AAC). We use the LAMP (Language Acquisition through Motor Planning) approach, which is a research-based AAC method that uses consistent motor patterns to help children develop spontaneous, functional communication. LAMP is particularly effective for children with autism, childhood apraxia of speech and other complex communication needs. We work with families to implement AAC strategies at home and school as well.

Question 37

What age should a child start speech therapy?

Accepted Answer

Children can start speech therapy from toddler years onward when concerns are identified. Early intervention is often the most effective approach, so if you have concerns about your child's communication, it's best to seek advice sooner rather than later.

Question 38

Does my child need a diagnosis before starting speech therapy?

Accepted Answer

No. A diagnosis is not required to begin speech therapy. If you have concerns about your child's speech, language or communication, we can assess their needs and begin working on goals right away.

Question 39

Can speech therapy help with reading and literacy?

Accepted Answer

Yes. Speech pathologists can support literacy development including phonological awareness, reading comprehension, spelling and written language skills. Strong spoken language skills are closely linked to reading and writing success.

Question 40

What does a speech therapy assessment involve?

Accepted Answer

A speech therapy assessment includes discussion with parents about concerns and history, observation of your child's communication, and standardised or informal assessments of speech, language and/or literacy skills. Results are used to create a tailored therapy plan.

Question 41

Do you offer speech therapy in Kogarah?

Accepted Answer

Yes, we offer paediatric speech therapy in Kogarah and nearby suburbs such as Rockdale, Hurstville, Sutherland, and many more in St George and surrounding areas.

Question 42

What does paediatric physiotherapy help with?

Accepted Answer

Physiotherapy can help children and adolescents improve strength, balance, coordination, posture, mobility, and gross motor development.

Question 43

Can physio help delayed walking or coordination?

Accepted Answer

Yes, paediatric physiotherapy can support children with delayed milestones, movement difficulties and coordination challenges.

Question 44

Can physiotherapy help children with cerebral palsy or developmental delay?

Accepted Answer

Yes. Physiotherapy is commonly used to support children with cerebral palsy, developmental delay, genetic conditions and other physical disabilities. Therapy focuses on maximising mobility, building strength and promoting functional independence.

Question 45

What does a paediatric physiotherapy assessment involve?

Accepted Answer

A physiotherapy assessment includes a discussion with parents about your child's developmental history, observation of how your child moves and plays, and may include standardised assessments of gross motor skills, strength and balance. Your physiotherapist will then create a personalised treatment plan.

Question 46

Is paediatric physiotherapy play-based?

Accepted Answer

Yes. Our physiotherapists use play-based activities, games and exercises matched to your child's age and interests, building strength, coordination and confidence through play.

Question 47

Do you have gym equipment for physiotherapy sessions?

Accepted Answer

Yes. Our clinic has a full gym setup specifically designed for older children, adolescents and adults. This means physiotherapy sessions can include gym-based strength training, functional movement exercises and progressive rehabilitation programs — not just standard clinic exercises. This is particularly beneficial for teenagers and adults working towards sports performance, post-injury recovery or long-term strength and mobility goals.

Question 48

Can physiotherapy help with posture and core strength?

Accepted Answer

Yes. Poor posture and weak core muscles can affect a child's ability to sit upright, concentrate in class and participate in physical activities. Physiotherapy can address these areas through targeted strengthening and movement programs.

Question 49

Do you offer children's physiotherapy in Kogarah?

Accepted Answer

Yes, we offer paediatric physiotherapy in Kogarah and nearby suburbs such as Rockdale, Hurstville, Sutherland, and many more in St George and surrounding areas.

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